You should be aware that the handling of personal information by third parties will be subject to those third parties’ own privacy policies, and participation in a loyalty program or other promotional offers may be subject to additional terms and conditions. You should familiarise yourself with those policies and terms and conditions before providing any personal information or agreeing to participate in a loyalty program or other offers.
The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:
We will not collect sensitive information from you or any third party.
You do not have to provide us with any personal information. However, if you do not do so, we may not be able to provide you with products, services or benefits you have requested.
Generally, we collect personal information directly from you, such as:
We may collect personal information about you indirectly, for example through:
We may collect, hold, use and disclose personal information for the following purposes:
We may disclose your personal information to organisations that participate in, operate or administer any loyalty program in which you and we participate. We may also disclose your personal information to other third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:
Where we have your consent or are otherwise permitted by law to do so, we may also use and disclose your personal information to send direct marketing to you from:
The direct marketing may relate to:
You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication. You should be aware that if you opt out, you may not be able to receive benefits you would otherwise receive e.g. if you opt out of loyalty program emails, you may not be able to receive all the benefits of participating in that loyalty program.
We store personal information in a combination of computer storage facilities, paper-based files and other records at our Head Office. In so doing, we take reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
How you can request to access or correct your personal information
We will take reasonable steps to make sure that the personal information we collect, hold, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, or you realise details we hold about you are incorrect:
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a reasonable fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
PO Box 1695, Geraldton, 6531
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations. If our response to your complaint does not address your concerns to your satisfaction, you may have the right to make a complaint to the Office of the Australian Information Commissioner, whose website is located at www.oaic.gov.au.
Last updated June, 2018