Supporting Geraldton Locals Since 1969

Rigters Supermarket logo with illustrated shopping trolley and tagline we're here for local

Homepage

Mystery Shopper Survey

Mystery Shopper Survey

Rigters Supermarkets Mystery Shopper Survey

Name(Required)
DD slash MM slash YYYY
Time of Store Visit(Required)
:

First Impressions

Was the carpark clean and free of waste?(Required)
If you visited at night, was the carpark lighting sufficient?(Required)
Was the store entrance clean and well maintained?(Required)

Staff Interaction – Fruit & Veg Department

Was there a staff member available in this department?(Required)
Did the staff member smile and make you feel welcome?(Required)
Was the staff member well presented, in uniform, including a name badge?(Required)
Did the staff member assist you in an acceptable manner?(Required)
When requested, did the staff member take you to where the item was located?(Required)
Did the staff member offer further assistance?(Required)
Did the staff member farewell you?(Required)

Staff Interaction – Deli Department

Was there a staff member available in this department?(Required)
Did the staff member smile and make you feel welcome?(Required)
Was the staff member well presented, in uniform, including a name badge?(Required)
Did the staff member assist you in an acceptable manner?(Required)
When requested, did the staff member take you to where the item was located?(Required)
Did the staff member offer further assistance?(Required)
Did the staff member farewell you?(Required)

Staff Interaction – Meat Department

Was there a staff member available in this department?(Required)
Did the staff member smile and make you feel welcome?(Required)
Was the staff member well presented, in uniform, including a name badge?(Required)
Did the staff member assist you in an acceptable manner?(Required)
When requested, did the staff member take you to where the item was located?(Required)
Did the staff member offer further assistance?(Required)
Did the staff member farewell you?(Required)

Staff Interaction – Chiller/Freezer Department

Was there a staff member available in this department?(Required)
Did the staff member smile and make you feel welcome?(Required)
Was the staff member well presented, in uniform, including a name badge?(Required)
Did the staff member assist you in an acceptable manner?(Required)
When requested, did the staff member take you to where the item was located?(Required)
Did the staff member offer further assistance?(Required)
Did the staff member farewell you?(Required)

Staff Interaction – Grocery Department

Was there a staff member available in this department?(Required)
Did the staff member smile and make you feel welcome?(Required)
Was the staff member well presented, in uniform, including a name badge?(Required)
Did the staff member assist you in an acceptable manner?(Required)
When requested, did the staff member take you to where the item was located?(Required)
Did the staff member offer further assistance?(Required)
Did the staff member farewell you?(Required)

Staff Interaction – Bakery Department

Was there a staff member available in this department?(Required)
Did the staff member smile and make you feel welcome?(Required)
Was the staff member well presented, in uniform, including a name badge?(Required)
Did the staff member assist you in an acceptable manner?(Required)
When requested, did the staff member take you to where the item was located?(Required)
Did the staff member offer further assistance?(Required)
Did the staff member farewell you?(Required)

Staff Interaction – Seafood Department (IGA QUEENS ONLY)

There is no Seafood Department at this store
Was there a staff member available in this department?
Did the staff member smile and make you feel welcome?
Was the staff member well presented, in uniform, including a name badge?
Did the staff member assist you in an acceptable manner?
Did the staff member offer further assistance?
Did the staff member farewell you?

Staff Interaction – International Foods Department (IGA DURLACHER ONLY)

There is no International Foods Department at this store
Was there a staff member available in this department?
Did the staff member smile and make you feel welcome?
Was the staff member well presented, in uniform, including a name badge?
Did the staff member assist you in an acceptable manner?
Did the staff member offer further assistance?
Did the staff member farewell you?

Staff Interaction – Checkout

Did you have to queue at the checkouts?(Required)
If yes, approximately how long?(Required)
If yes, were checkout staff proactive in calling for additional staff members?(Required)
Did the cashier smile and make you feel welcome?(Required)
Was the cashier well presented, in uniform, including a name badge?(Required)
Was the cashier friendly and did they attempt conversation?(Required)
Did the cashier help to pack your shopping bags?(Required)
Did the cashier mention our Rigters Rewards Program?(Required)
Did the cashier farewell you?(Required)

Final Thoughts

Did you find all the products you required?(Required)
  • Geraldton Western Australia
  • (08) 9964 5637
  • admin@rsgwa.com.au

© 2023 Rigters Supermarkets Group - All Rights Reserved